Where we ship
Kits Drop ships to addresses within the United States, including Alaska, Hawaii and US territories. We do not currently ship internationally. All orders are dispatched from within the United States.
Processing time
In-stock orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays). Orders placed before 12:00 PM ET on a business day usually begin processing the same day; orders placed later, or over a weekend or holiday, begin the next business day. During busy periods and sales, processing can take a little longer, and we will let you know if that is the case.
Shipping methods and transit times
We ship with established carriers including USPS and UPS, chosen by the size and weight of your order and your delivery address. Once dispatched, typical transit times are:
- Standard shipping: 3 to 7 business days;
- Expedited shipping (where offered at checkout): 2 to 3 business days;
- Remote areas, Alaska, Hawaii and US territories can take longer.
Transit times are estimates from the carrier and begin once your order leaves us, not from the moment you place it. They are not guaranteed delivery dates.
Shipping costs
Shipping is calculated at checkout based on the weight and destination of your order, and the exact cost is shown before you pay. From time to time we offer free standard shipping over a stated order value; any such offer and its threshold are shown in the cart.
Tracking
When your order ships we email you a tracking number so you can follow it to your door. Please allow up to 24 hours for the first tracking scan to appear after you receive the email.
Lost, delayed or damaged shipments
If tracking shows no movement for several business days, or your parcel arrives damaged, contact us at support@kitsdropforyou.store with your order number. We will open an inquiry with the carrier and, where a parcel is confirmed lost or arrives damaged, arrange a replacement or refund. Please keep all packaging until a damage claim is resolved, as the carrier may need to inspect it.
Incorrect addresses
Please check your shipping address carefully at checkout. We are not able to reroute a parcel once it has shipped, and orders returned to us because of an incorrect or incomplete address will be refunded for the goods, less the original shipping cost. Check your address and email us quickly if you spot a mistake.
Multiple items and split shipments
Most orders ship together in one parcel. Occasionally, when an order contains a large kit or bundle alongside smaller items, or when items ship from different locations, your order may arrive in more than one parcel. If that happens, each parcel has its own tracking number and there is no extra shipping charge to you. If part of your order is delayed, we will ship what is in stock first so you are not waiting on everything.
Holidays and peak periods
Around major holidays and during large sales, carriers handle a much higher volume and both processing and transit can take longer than the estimates above. We publish any changes to our cut-off times on this page ahead of the holidays, and we recommend ordering early if you need a kit by a specific date — build kits are a popular gift, and the weeks before the holidays are our busiest.